Medical Quality Manager

The Risk & Quality Manager coordinates the Quality Assurance and Performance Improvement (QA/QI) program, risk management activities, policy administration, and regulatory compliance efforts. Working collaboratively with leadership and cross-functional teams, this position promotes continuous quality improvement, organizational compliance, and effective governance through quality reporting, policy management, committee coordination, audits, and risk assessment.

The Risk & Quality Manager supports regulatory and accreditation readiness, coordinates insurance administration and liability renewals, manages Certificates of Insurance (COIs), assesses insurance needs for events and organizational activities, and collaborates with internal stakeholders to identify, mitigate, and manage organizational risk.

What You’ll Do

• Coordinate the QA/QI program, quality improvement initiatives, committee activities, and related reporting.
• Monitor quality metrics, develop reports and dashboards, identify trends, and present findings and recommendations to leadership and committees.
• Support departments in developing, implementing, and monitoring quality improvement plans.
• Collaborate with Data Analytics to leverage information from the EHR, Salesforce, and other systems to monitor performance and support organizational improvement.
• Conduct and coordinate quality, compliance, and operational audits and support regulatory surveys, accreditation activities, and corrective action plans.
• Coordinate incident reporting, investigations, trend analysis, and corrective action follow-up.
• Support licensure, regulatory, and compliance activities, including maintaining required documentation and assisting with regulatory reviews.
• Coordinate Certificates of Insurance and maintain accurate insurance documentation.
• Support annual liability insurance renewals by coordinating information with brokers, carriers, and internal stakeholders.
• Assess insurance needs for community events, programs, contracts, and other organizational activities.
• Collaborate with leadership and departments to identify, assess, mitigate, and monitor organizational risks.
• Coordinate the policy review and renewal process, including revisions, approvals, distribution, and version control.
• Educate policy owners on policy standards, review requirements, and governance processes.
• Collaborate with the Director, Executive Office, to facilitate Board policy submissions and approvals.
• Review, develop, and recommend policies for Board approval.
• Maintain confidentiality and exercise sound judgment when handling sensitive information.
• Uphold organizational standards of professionalism, accountability, ethics, and integrity.
• Provide coaching, guidance, and performance feedback to staff, address performance or conduct concerns appropriately, and support employee accountability and development.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree in healthcare administration, business administration, public administration, quality management, risk management, or a related field; equivalent experience may be considered.
• Experience in quality assurance, compliance, risk management, healthcare operations, policy administration, or a related field.
• Experience with audits, quality improvement, regulatory compliance, or risk management.
• Strong analytical, organizational, project management, and problem-solving skills.
• Ability to interpret data, identify trends, and translate findings into actionable recommendations.
• Experience with EHRs, Salesforce, dashboards, or other data systems preferred.
• Excellent written and verbal communication skills, including experience presenting information to leadership and committees.
• Ability to manage multiple priorities, meet deadlines, and work effectively across departments.
• Strong attention to detail and commitment to accuracy, accountability, and follow-through.
• Ability to handle confidential information with discretion and professionalism.
• Knowledge of healthcare regulations, accreditation standards, insurance administration, and risk management principles preferred.

Compensation

About Us

TalentMatch^®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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