Patient Account & Billing Manager

Since 1896 the School of Dental Medicine has been educating students to take their places among the best dental practitioners in our region and across the country. Each day the School’s faculty and staff contribute to its mission to advance the future of dental medicine through teaching, research, and service. In addition to being a great place to work the University offers robust benefits including: *11 Paid Holidays in addition to paid Vacation, Sick and Personal Days * Additional Paid Time Off (Winter Recess) during the period between Christmas and the New Year * Paid Parental Leave * Education benefits for eligible employees, their dependents and spouse/domestic partner * Above-average Employer Contribution towards Medical, Prescription Drug, Vision, Life, STD, and LTD Insurance plans * A robust retirement savings plan option, including 100% match on employee contributions of 3-8% (150% after vesting) and enhanced match for those nearing retirement * Free PAT bus pass.

Reviews medical insurance claims and medical charges and ensures appropriately assigned diagnosis code and procedure code. Investigates insurance company denials, processes difficult claims, and resolves moderately complex issues. Audits patient accounts, answers inquiries for assigned accounts, and updates related billing and financial documents and software.

The candidate must have excellent communication and customer service abilities. Working knowledge of medical/dental diagnosis and procedure coding (e.g. ICD-10, CPT) and familiarity with dental EHR software is preferred. This position will be responsible for, but not limited to, the following functions: liaison between the faculty practice and 3rd-party billing agency, ensure accurate claims processing, assist in claim denials and follow ups, timely payment posting, effective resolution of billing and patient account issues, manage provider procedure entries, assist in researching/locating insurance EOBs and initiate and manage outbound calls to patients regarding outstanding balances.

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Position requires moderate physical effort. May be required to sit or stand for an extended time.