Project Manager - Strategic Operations

We are looking for a proactive Project Manager - Strategic Operations to support high-priority operational and growth-focused initiatives in Charlotte, North Carolina. This Long-term Contract opportunity is ideal for someone who can bring order to fast-moving workstreams, coordinate across teams, and maintain clear visibility on progress and follow-through. The role combines strategic project coordination, customer issue oversight, and executive-level support in a dynamic environment where priorities can evolve quickly.

Responsibilities:
• Manage internal issue intake and resolution workflows by coordinating with customer success and operations partners to ensure timely follow-up and closure.
• Partner with senior leadership on strategic growth initiatives by organizing timelines, aligning contributors, and keeping key projects on schedule.
• Monitor active and prospective partnerships by maintaining status tracking, clarifying ownership, and communicating milestones and outstanding actions to stakeholders.
• Create practical operating tools such as trackers, meeting cadences, and update summaries that improve transparency without adding unnecessary complexity.
• Bring structure to undefined processes by identifying gaps, establishing clear next steps, and helping teams stay aligned in a fast-changing setting.
• Prepare concise progress updates and executive-ready materials that help leadership make informed decisions and remove roadblocks.
• Coordinate cross-functional efforts tied to operational execution and go-to-market priorities, ensuring deliverables are completed and dependencies are addressed.
• Use sound judgment to determine when to independently resolve issues and when escalation is needed to protect momentum and outcomes.

Qualifications:

• Experience managing operational projects or strategic initiatives in a fast-paced business environment.
• Strong background in operations management with the ability to improve coordination across multiple teams.
• Demonstrated ability to track complex workstreams, maintain accountability, and drive tasks through completion.
• Excellent communication skills, including the ability to provide clear updates to leadership and cross-functional stakeholders.
• Comfortable working in ambiguous situations and building simple processes that create clarity and consistency.
• Proven organizational skills with attention to detail and the ability to manage shifting priorities effectively.
• Experience supporting growth, partnership, or cross-functional business initiatives is highly desirable.
• Familiarity with strategy consulting, business operations, or similar problem-solving environments is preferred.

Compensation

$76.00-$88.00 Hourly

About Us

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