Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers from our location through thoughtful, solution-focused service. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles concerns effectively, and can manage multiple digital tools in a fast-paced environment. The person in this role will help resolve service issues, respond to written and phone inquiries, and contribute to a positive customer journey across each interaction.

Responsibilities:
• Respond to customer inquiries by phone and email with timely, accurate, and detail-focused support
• Investigate service and connectivity concerns, identify likely causes, and guide customers toward effective solutions
• Manage multiple browser-based systems at once to review accounts, document interactions, and complete follow-up tasks efficiently
• Address complaints with empathy and sound judgment while working toward practical and satisfactory resolutions
• Maintain detailed records of customer communications, actions taken, and outstanding issues requiring additional attention
• Collaborate with internal teams when needed to escalate complex cases and ensure customers receive consistent updates
• Strengthen the overall customer experience by recognizing recurring issues and sharing feedback that may improve service delivery

Qualifications:

• Previous experience in a call center or customer service environment
• Strong written communication skills for clear and detail-oriented email correspondence
• Ability to navigate multiple browser windows and web-based applications simultaneously
• Demonstrated success handling customer concerns with patience, empathy, and care
• Experience troubleshooting connectivity-related issues or guiding customers through basic problem resolution
• Comfortable managing complaints and de-escalating difficult interactions effectively
• Strong organizational skills with the ability to document details accurately and prioritize tasks in a busy setting

Compensation

$16.00-$17.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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