Site Support Technician

We are looking for a IT Site Support Technician to provide onsite technical assistance at a training facility in Coppell, Texas. This Contract position focuses on supporting classroom and end-user technology, resolving connectivity concerns, and delivering dependable day-to-day IT support. The ideal candidate is comfortable working directly with users, diagnosing common hardware and network issues, and ensuring training sessions run smoothly without technical disruption. This is an excellent opportunity for someone early in their IT career who is motivated to learn, enjoys helping people, and wants to grow into areas such as infrastructure and cybersecurity.

POSITION TITLE: IT SUPPORT ANALYST

LOCATION: ONSITE, HYBRID

HOURLY: $31 - $34

DURATION: 12 MONTHS

RESPONSIBILITIES

• Provide Tier 1 and Tier 2 support for internal staff and franchise owners
• Deliver onsite technical support during training sessions by ensuring computers, projectors, audio/visual equipment, conference room technology, tablets, and mobile devices are functioning properly.
• Troubleshoot user access, account permissions, licensing issues, Active Directory administration tasks, group policy concerns, and general workstation support requests.
• Monitor and resolve support tickets for both onsite and remote users while maintaining a high level of customer service for non-technical end users.
• Assist with endpoint and infrastructure support activities, including device deployments, software configuration, network troubleshooting, and security-related investigations.
• Take initiative during slower periods to expand technical knowledge through training, system monitoring, security tools, and operational improvement projects.
• Support technology refreshes, equipment setup, and other site support functions as needed.

Qualifications:

REQUIREMENTS

• 1-3 years of IT support, service desk, desktop support, or technical support experience.
• Strong troubleshooting skills with Windows workstations, Microsoft 365, Active Directory, and user account administration.
• Experience supporting conference room technology, projectors, AV equipment, mobile devices, or related end-user hardware is a plus.
• Excellent communication and customer service skills with the ability to assist non-technical users in a professional manner.
• Self-starter who can work independently, prioritize tasks, and identify opportunities to learn and contribute.
• Exposure to networking concepts, licensing administration, device management, or endpoint security tools is preferred.
• Interest in long-term career growth
• Experience with endpoint security solutions such as CrowdStrike is a plus.

Compensation

About Us

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