Service Desk Analyst

Shift Time: During training; shift will be 8:30am-5:30pm, after training; shift will be 11:00am-7:00pm

Position: Service Desk Analyst

Type: Contract to Hire; potential conversion to permanent after 6 months

Schedule: 5 days a week on site

Location: Washington DC

Start Date: ASAP

• Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
• Exhibiting ownership and timely resolution of all incident tickets and change orders.
• Interacting directly with other IT groups to determine the proper remediation for an issue.
• Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.
• SERVICE DESK SPECIFIC EXPERIENCE NEEDED

Qualifications:

• Minimum of one year of experience in end-user support.
• Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.
• Two-year college degree preferred. Equivalent experience will be considered.
• Strong communication and interpersonal skills.
• Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
• Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
• Exceptional client service, both internal and external.
• Flexibility to work additional shifts as needed.

Qualifications:

Additional Qualifications:

• Bachelor’s Degree or equivalent work experience.

• Microsoft Certified Desktop Support Technician certification a plus.

• Proven ability to offer high level desktop support in an enterprise environment.

• Knowledge and experience with law firm specific applications is preferred.

Ideal Technical Skills & Requirements:

• Windows 7/10 Office 2010/2016/365 (Word, Excel, PowerPoint)

• Outlook 2010/2016/365

• Adobe Acrobat and Nuance PDF

• Exchange Archiving System for Outlook

• Internet Explorer, Chrome, and Firefox

• iManage (Document Management System)

• Workshare Compare Professional

• Intapp Time

• LiveNote

• ServiceNow

• Kiteworks Mobile File Sharing or equivalent

• Cisco IP phones

• Wireless (PC, Mac, and iOS devices)

• VPN Remote Access

• LogMeIn and SCCM

• iPhone, iPad, and Android support

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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