Service Administrator
Service Administrator
Construction Company
We are seeking a highly organized and customer-focused Service Administrator to support our service team. This individual will play a key role in coordinating service requests, scheduling technicians, communicating with customers, and ensuring service documentation and administrative processes are completed accurately and efficiently.
Responsibilities
- Receive and process incoming service requests from customers via phone and email
- Coordinate and schedule technicians for inspections, repairs, maintenance, and service calls
- Communicate appointment details, service updates, and scheduling changes with customers
- Prepare work orders, service tickets, proposals, and other service-related documentation
- Enter and maintain accurate customer, job, and service information in the company database
- Track technician schedules and assist with dispatching and daily scheduling needs
- Review completed service reports and ensure all required documentation is received
- Assist with customer follow-up regarding outstanding proposals, service recommendations, and upcoming services
- Support the preparation of invoices and ensure completed work orders are submitted to the appropriate departments
- Maintain organized electronic and physical files for service records, job documentation, and customer information
- Assist with purchasing, ordering materials, and coordinating with vendors as needed
- Provide general administrative support to the Service Manager and service team
- Deliver exceptional customer service while handling multiple priorities in a fast-paced environment
Qualifications:
Qualifications
- 2+ years of administrative, customer service, scheduling, dispatch, or service coordination experience preferred
- Experience within construction, HVAC, plumbing, electrical, fire protection, or another field service environment is highly preferred
- Strong customer service and communication skills
- Excellent organizational skills and attention to detail
- Ability to manage multiple schedules, service requests, and competing priorities
- Proficient in Microsoft Office, including Outlook, Word, and Excel
- Experience with service management, dispatching, CRM, or ERP systems is a plus
- Ability to work independently while collaborating effectively with technicians, customers, and internal teams
Preferred Skills
- Construction or field service industry experience
- Familiarity with scheduling field technicians
- Experience preparing work orders and service reports
- Strong problem-solving and follow-up skills
- Comfortable working in a fast-paced, customer-focused environment
Compensation
$25.00-$30.00 HourlyAbout Us
TalentMatch®
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