Collections Specialist

We are looking for an experienced Collections Specialist to join a financial institution in New York, New York on a Long-term Contract basis. This position focuses on managing assigned accounts and driving timely payment resolution through consistent, high-volume outreach. The ideal candidate brings a strong background in collections, works confidently with financial data, and collaborates effectively with leadership and team members in a fast-paced environment.

Responsibilities:
• Manage a designated portfolio of client accounts and oversee collection activity to support timely payment recovery.
• Conduct a high volume of outbound calls and follow-up communications to resolve past-due balances and secure payment commitments.
• Partner closely with the Collections Manager and Team Lead to align collection strategies and escalate issues when needed.
• Review account histories, billing details, and payment activity to identify delinquencies and determine appropriate next steps.
• Maintain accurate records of collection efforts, customer interactions, and account status updates within internal systems.
• Use Microsoft Excel and nCino to track account performance, organize collection data, and prepare status reporting.
• Support both commercial and consumer collection efforts while applying established credit and collection procedures.
• Communicate professionally with clients to negotiate resolutions, address disputes, and help reduce outstanding receivables.

Qualifications:

• 5+ years of collections experience, preferably within a financial institution or similarly regulated environment.
• Demonstrated success handling commercial and consumer collections with a strong understanding of credit and billing collection practices.
• Proven ability to manage heavy outbound call volumes while maintaining professionalism and attention to detail.
• Experience working with Microsoft Excel for tracking, reporting, and account analysis.
• Familiarity with nCino or comparable financial systems is preferred.
• Background in the technology or finance sector is preferred.
• Strong communication, negotiation, and problem-solving skills.
• Ability to manage multiple accounts and priorities effectively in a team-oriented setting.

Compensation

$23.75-$27.50 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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