Service Specialist

We are looking for a Service Specialist to join a Contract opportunity supporting payroll services operations in West Henrietta, New York. In this customer-facing role, you will assist clients with background screening activities, provide timely updates, and help ensure a smooth service experience. The position requires strong communication, sound judgment, and the ability to manage a steady workload while meeting established performance expectations.

Responsibilities:
• Provide responsive support to clients using the HireRight background screening platform, ensuring each interaction is handled with professionalism and care.
• Monitor pending cases and proactively follow up on unresolved items so work is completed within defined service timelines.
• Build and apply working knowledge of assigned payroll and service offerings, along with relevant policies and operating guidelines.
• Record client conversations, updates, and case details accurately to maintain complete service documentation.
• Use internal systems and software tools effectively to manage requests, enter data, and track activity across accounts.
• Recognize workflow inefficiencies and share practical recommendations with leadership to improve team performance and service quality.
• Offer guidance and day-to-day support to newer team members by sharing effective service practices and process knowledge.
• Manage high-volume tasks with strong organization and prioritization while maintaining accuracy in data entry and administrative support work.

Qualifications:

• At least 2 years of experience in a customer service or client support environment.
• Ability to handle frequent inbound and outbound phone communication with confidence and professionalism.
• Experience conducting customer outreach and following through on open service-related items.
• Comfortable working in a metrics-driven setting with goals tied to productivity and service quality.
• Strong attention to detail with the ability to document information accurately and consistently.
• Familiarity with compliance-focused processes, service procedures, and deadline-based work expectations.
• Proficiency with business software and customer service systems, including platforms such as CRM or HR-related tools.

Compensation

$20.90-$24.20 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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