Customer Service Representative

We are looking for a Customer Service Representative to join a logistics-focused team in Aurora, Illinois. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, resolving product-related concerns, and providing clear guidance on technical issues in a clear and reassuring manner. The person in this role will support customers with inquiries related to product use, parts, warranties, returns, and order updates while maintaining accurate documentation and coordinating with internal teams as needed.

Responsibilities:
• Respond to customer inquiries about product functionality, routine care, upkeep, and common performance concerns through clear and helpful communication.
• Guide customers through troubleshooting steps to identify issues and determine whether repairs or replacement components are appropriate.
• Review product availability and replacement-part stock levels within Sage to support timely customer resolutions.
• Assist with warranty-related requests, including registrations, coverage review, proof-of-purchase verification, and parts ordering.
• Manage return requests and issue return authorizations while partnering with warehouse and accounting teams to ensure proper processing.
• Provide updates on shipments, repair timelines, return activity, and order progress to keep customers informed.
• Record customer conversations, actions taken, and next steps accurately in accordance with established service procedures.
• Follow up on unresolved cases that require additional investigation, product research, or extended troubleshooting.
• Handle inbound customer interactions efficiently and support outbound communication when additional clarification or updates are needed.

Qualifications:

• At least 3 years of experience in customer service, call center support, order processing, or a technical support environment.
• Strong verbal and written communication skills with the ability to explain product-related information in a simple, customer-friendly way.
• Demonstrated problem-solving skills and confidence in guiding customers through troubleshooting processes.
• Solid computer proficiency and accurate data entry skills; experience with Sage is beneficial.
• High attention to detail and the ability to manage information accurately across orders, warranties, and returns.
• Ability to learn product lines, component details, warranty guidelines, and service procedures quickly.
• Detail-oriented, patient, and dependable when assisting customers, including those who may be frustrated.
• Ability to work independently, prioritize effectively, and recognize when an issue should be escalated.

Compensation

$21.85-$23.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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