Customer Service Representative

We are looking for a Customer Service Representative to support personal lines insurance clients in a Contract position based in Hingham, Massachusetts. This role focuses on delivering responsive service, guiding customers through policy-related requests, and ensuring records and documentation are handled accurately. The ideal candidate brings a service-first mindset, communicates confidently with clients and carriers, and thrives in a fast-paced environment with Monday through Friday scheduling.

Responsibilities:
• Oversee day-to-day service needs for personal lines insurance accounts, ensuring client requests are addressed promptly and professionally.
• Handle policy updates, renewals, and terminations with careful attention to accuracy, timing, and compliance requirements.
• Respond to customer questions about coverage details and provide support throughout the claims process.
• Work directly with insurance carriers to obtain pricing information, resolve servicing matters, and follow up on outstanding items.
• Generate and organize policy documents, correspondence, and account files while maintaining complete and up-to-date client records.
• Collaborate with internal departments to provide a seamless customer experience and consistent account support.
• Foster strong working relationships with both clients and carrier partners to support long-term service success.
• Keep current with insurance offerings, carrier expectations, and underwriting practices to provide informed assistance.

Qualifications:

• At least 1 year of experience in customer service; insurance industry experience is preferred.
• Ability to manage inbound customer interactions professionally and efficiently.
• Experience supporting call center or high-volume service environments is beneficial.
• Strong verbal and written communication skills with a customer-focused approach.
• Comfortable handling order entry, account updates, and related administrative tasks with accuracy.
• Ability to balance inbound and outbound communication while managing multiple priorities.
• Proficiency with standard office systems and the ability to learn new tools quickly.

Compensation

$18.21-$21.09 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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