Bank Operations Manager

We are looking for a hands-on Bank Operations Manager to lead daily back-office activities while remaining actively involved in core processing work in Minneapolis, Minnesota. This position oversees deposit, payment, business banking, and related operational functions to maintain accuracy, timeliness, and a high standard of client service. The role also works closely with internal partners to strengthen workflows, support product and process enhancements, and uphold regulatory and policy requirements across operations.

Responsibilities:

• Direct the day-to-day work of back-office banking operations.

• Guide team members through operational challenges, remove obstacles that affect service delivery, and create a responsive environment focused on client satisfaction and productivity.

• Monitor transaction processing to ensure work is completed accurately, on schedule, and in alignment with service expectations.

• Evaluate existing procedures, identify inefficiencies, and implement practical improvements that increase consistency, control, and operational effectiveness.

• Partner with other departments on new offerings, workflow updates, and operational initiatives to support business goals and smooth execution.

• Maintain current procedure documentation and ensure operating guidelines are clearly defined, accessible, and regularly updated.

• Perform quality reviews and oversight activities to reduce exceptions, strengthen controls, and address operational risk proactively.

• Reinforce compliance with applicable banking regulations, internal policies, and established procedures across all client transactions and team activities.

• Provide coaching, training, and tools that help employees follow standards, build knowledge, and deliver reliable results.

Qualifications:

• Bachelor’s degree or comparable experience requiring strong attention to detail in banking operations, financial services, or a related field.
• At least five years of relevant experience in bank operations, payment processing, deposit services, or similar operational leadership work.
• Demonstrated success leading teams, improving performance, and achieving measurable business results in a banking environment.
• Solid understanding of banking products and transaction types, with knowledge of areas such as wire transfers, Fedwire, remote deposit, or positive pay preferred.
• Ability to analyze processes, recognize inefficiencies, and drive continuous improvement initiatives that enhance quality and productivity.
• Strong project management skills, including the ability to organize work into clear tasks, manage priorities, and deliver outcomes within deadlines.
• Effective collaboration and communication skills with the ability to build accountability, teamwork, and shared ownership across functions.

Compensation

$90,000.00-$120,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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