Customer Service Representative

We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume communication, and delivering accurate service in a fast-paced environment. The person in this role will handle customer interactions with professionalism, process orders carefully, and contribute to a positive experience for every caller.

Responsibilities:
• Respond to incoming customer calls promptly and provide courteous, solution-focused support.
• Place outbound calls as needed to follow up on requests, clarify details, or provide updates.
• Enter orders and service-related information accurately into internal systems while maintaining attention to detail.
• Address customer questions, concerns, and routine issues by gathering information and guiding each interaction toward resolution.
• Maintain clear and organized records of conversations, transactions, and next steps for reference and follow-through.
• Manage a steady call volume while balancing efficiency, accuracy, and a high standard of customer care.
• Escalate more complex matters to the appropriate team when additional support or resolution is required.

Qualifications:

• Previous experience in a call center or customer-facing support role.
• Strong ability to communicate clearly and professionally by phone.
• Experience handling inbound calls and delivering responsive customer service.
• Comfort making outbound calls for follow-up or issue resolution.
• Accurate data entry and order processing skills.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Compensation

$20.00-$20.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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