Plastic Card Remediation Specialist

POSITION DESCRIPTION

 

 

 

Title: Plastic Card Remediation Specialist

Updated: 8/20/2026

 

 

The Plastic Card Remediation Specialist plays a critical role in protecting WEOKIE from financial and

reputational risk by managing plastic card disputes, ensuring compliance with Regulation E, and supporting

fraud prevention efforts. This position serves as a subject matter expert for internal teams and provides

guidance on risk-related issues involving plastic cards.

 

 

1. Dispute Resolution:
    - Investigate and resolve plastic card disputes in compliance with Regulation E and Visa/MasterCard rules.
    - Accurately balance general ledgers associated with dispute processing.
    - Act as an escalation point for complex member issues related to plastic cards.

1. Risk Analysis & Reporting:
    - Analyze transaction data to identify patterns, trends, and potential fraud risks.
    - Maintain and review reports to detect negative risk indicators.
    - Document findings and provide recommendations to mitigate risk.

1. Compliance & Regulatory Support:
    - Stay current on regulatory changes and industry best practices.
    - Assist AVP of Compliance & Risk with daily inquiries from internal departments.
    - Support fraud investigations and report financial exploitation of vulnerable members.

1. Collaboration & Communication:
    - Work closely with Risk Management team members and other departments.
    - Provide training and guidance on dispute resolution processes.
    - Ensure professionalism in all communications and documentation.

 

 

1. Functionality and capabilities of technology/systems that enable all Risk Management activities are well understood and documented where appropriate in management practices and procedures.

1. Activities, such as testing, assessment, and/or reporting results, and conclusions are thoroughly documented, completed timely and accurately.

1. Works collaboratively with Risk Management team members and other stakeholders.

1. Timely and efficient execution of Risk Management activities and priorities.

1. Professionalism in all communications, documentation and reporting to portray a positive image of the Risk Management program and WEOKIE.

1. All activities are efficiently conducted, generally error free, and are completed following the appropriate policies, procedures, operational controls, and compliance controls.

1. Losses, errors, and risks are controlled and mitigated by adhering to all applicable policies and procedures.

1. Dispute Resolution Timeliness: Resolve 95% of disputes within regulatory timelines.

1. Fraud Detection: Identify and escalate 100% of suspected fraud cases within 24 hours.

1. Compliance: Achieve zero regulatory violations related to dispute handling.

 

 

1. Specialized or Technical Knowledge and Skills: The Plastic Card Remediation Specialist must have a thorough knowledge of WEOKIE products, policies, operations, and procedures as each relates to Compliance and Risk Management. The following is also required:
   1. High School Diploma or its equivalent required.
   2. 1-3 years of experience is preferred.
   3. Previous knowledge of Regulation E and Visa/MasterCard regulations preferred.
   4. Previous experience in credit union/bank/financial institution environments preferred.

1. Experience in Microsoft Office (Word, Excel, PowerPoint, etc.).
2. Excellent analytical, critical thinking, diagnostic, and troubleshooting skills.
3. Ability to monitor and prioritize multiple activities.
4. Ability to communicate with employees at all levels of the organization.
5. Strong interpersonal, verbal, technical, and written communication skills.

 

 

1. Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position.

1. Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WEOKIE’s core values.

1. Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal members.

1. Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

1. Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.

1. Job Specific Competencies: The position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position:

1. Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

1. Decision Making/Judgment: Recognized problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root causes of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

1. Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.

1. Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

1. Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open- minded, negotiates effectively, solicits performance feedback and handles constructive criticism.

 

 

1. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

1. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.

 

Equal Opportunity Employer, including disability/protected veterans



Equal employment opportunity, including veterans and individuals with disabilities.

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