Medical Front Desk Specialist

We are looking for a Medical Front Desk Specialist to support daily patient-facing operations in North Carolina. This long-term contract opportunity is ideal for someone who is organized, detail-oriented, and comfortable assisting a diverse patient population in a fast-paced clinical setting. The person in this role will help create a welcoming experience while ensuring scheduling, registration, and communication tasks are handled accurately and efficiently.

Responsibilities:
• Welcome patients and visitors courteously, providing front desk support and creating a positive first impression.
• Coordinate procedure and appointment scheduling in accordance with office guidelines, while managing cancellations, confirmations, and open time slots effectively.
• Verify patient identity and review registration details to ensure records are complete, accurate, and ready for care delivery.
• Collect and relay important patient information to the appropriate clinical or administrative team members in a timely manner.
• Communicate clearly with patients, providers, and coworkers, using interpreter support when needed to ensure understanding.
• Assist with front office workflow by maintaining organized schedules, supporting referral or priority lists, and helping optimize daily coverage.
• Follow established policies, safety practices, and patient rights standards in all interactions and administrative activities.
• Contribute to quality improvement efforts by participating in meetings, training, and process feedback activities that support excellent patient service.

Qualifications:

• Experience with patient scheduling in a medical or healthcare front office environment.
• Background in receptionist or patient check-in duties, including registration review and appointment coordination.
• Working knowledge of basic medical terminology.
• Strong verbal and written communication skills, with the ability to interact respectfully with patients, visitors, and staff.
• Ability to manage multiple administrative tasks accurately in a fast-paced setting.
• Comfortable working with patients across different age groups while maintaining professionalism and attention to detail.
• Bilingual candidates are strongly encouraged to apply.
• Commitment to confidentiality, workplace safety, and adherence to established procedures.

Compensation

$19.00-$22.00 Hourly

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