Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers through phone and email interactions. This contract position is ideal for someone who enjoys resolving service concerns, guiding customers through connectivity-related issues, and creating positive experiences across each interaction. The role requires strong communication, sound judgment, and the ability to work efficiently across multiple browser-based systems while maintaining a detail-oriented and helpful approach.

Responsibilities:
• Respond to customer inquiries by phone and email, delivering timely and courteous support across a range of service needs.
• Investigate and resolve connectivity-related concerns by asking the right questions, identifying issues, and providing clear next steps.
• Manage customer complaints with care, empathy, and a focus on achieving practical resolutions.
• Navigate multiple browser-based tools and systems to access account details, document interactions, and complete service tasks accurately.
• Strengthen customer satisfaction by offering helpful guidance, setting clear expectations, and following through on outstanding issues.
• Maintain detailed and organized records of customer communications, resolutions, and any required escalations.
• Collaborate with internal teams when issues require additional support to ensure customers receive consistent and effective service.

Qualifications:

• Previous experience in a call center or customer service environment.
• Strong verbal and written communication skills, including clear and detail-oriented email correspondence.
• Ability to work across multiple browser windows and web-based platforms with accuracy and efficiency.
• Experience handling customer concerns, complaints, and service-related questions in a calm and solution-oriented manner.
• Familiarity with troubleshooting connectivity problems or guiding customers through basic issue resolution.
• Customer-focused mindset with the ability to build trust and support positive service outcomes.

Compensation

$17.00-$17.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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