Medical Front Desk

We are looking for a Medical Front Desk specialist to support daily patient-facing operations at a healthcare facility in Manchester, Connecticut. This Contract position is ideal for someone who enjoys creating a welcoming experience, managing front office activity, and helping patients navigate appointments and intake processes. The person in this role will serve as a key point of contact for visitors while maintaining an organized reception area and coordinating closely with clinical and administrative staff.

Responsibilities:
• Welcome patients and guests with a courteous, attentive approach and provide front desk assistance throughout their visit.
• Coordinate appointment bookings by arranging new visits, updating existing schedules, and processing cancellations as needed.
• Review insurance details to confirm coverage information before or during patient check-in.
• Receive and process copayments accurately while following office procedures for front desk transactions.
• Guide patients through required forms and ensure intake documentation is completed properly.
• Maintain a clean, orderly, and welcoming reception space that supports a positive patient experience.
• Communicate promptly with providers and team members to relay updates, resolve front office questions, and support daily workflow.
• Perform additional administrative support tasks as needed to assist the team.

Qualifications:

• Previous experience in a medical office administrative role is required.
• Strong customer service skills with the ability to interact respectfully and professionally with patients and visitors are required.
• Clear and effective verbal and written communication skills are required.
• Prior experience working specifically as a Medical Receptionist is strongly preferred.
• Ability to work collaboratively, stay flexible, and contribute with a positive attitude is required.
• Commitment to maintaining patient privacy and handling confidential information appropriately is required.
• Familiarity with electronic medical records systems, including platforms such as Enco or Centricity, is preferred, though training can be provided.
• Ability to learn new processes quickly and adapt to office needs is required.

Compensation

$18.00-$20.00 Hourly

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