Bilingual Customer Service Representative

We are looking for a Bilingual Customer Service Representative to join a service-focused team in Columbia, South Carolina. This Contract to Permanent opportunity is ideal for someone who enjoys helping customers, communicates clearly, and can stay organized in a moderately fast-moving call center setting. The person in this role will support customer interactions across phone and order-related activities while using Microsoft Office tools to keep information accurate and up to date.

Responsibilities:

• Respond to incoming customer calls with accuracy and a helpful approach.

• Place outbound calls as needed to provide updates, gather information, or resolve open customer issues.

• Enter and maintain order details carefully, ensuring records are complete and current.

• Assist customers with questions, service requests, and general account-related concerns.

• Use Outlook, Word, and Excel to manage communication, document activity, and track basic information.

• Handle multiple tasks efficiently while maintaining attention to detail in a steady to fast-paced environment.

• Follow workplace expectations for attendance, scheduling, and a business casual presentation with attention to detail.

• Support team service goals by delivering courteous interactions and timely follow-up.

Qualifications:

• Fluent in Spanish and English

• Previous experience in a call center or high-volume customer support environment.

• Background in customer service with a strong focus on professionalism and problem resolution.

• Working knowledge of Microsoft Office, including Outlook, Word, and Excel.

• Ability to learn new processes quickly and adapt to changing daily priorities.

• Comfortable managing inbound and outbound calls as part of regular responsibilities.

• Experience with order entry or related data input tasks is preferred.

• Bilingual communication skills are a plus.

• Ability to work a Monday through Friday schedule with a one-hour lunch break.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.