Billing & Collections Manager

We are looking for an experienced Billing & Collections Manager to join an insurance organization in Bridgewater, New Jersey, in a contract capacity with the potential for a permanent role. This position will lead a distributed team supporting complex billing, credit, and cash application activities across multinational operations while strengthening consistency, controls, and service delivery. The role is well suited for a leader who can improve workflows, guide process design for new product offerings, and use reporting insights to enhance billing and collections performance. This role will be onsite in Bridgewater 4 days a week. Prior experience in the insurance industry is required.

Responsibilities:

• Lead and develop a team of five analyst-level direct reports while providing direction to 7-9 offshore team members aligned to U.S. business hours.

• Oversee end-to-end commercial billing, collections, and cash receipts activities across multinational accounts within an insurance environment.

• Create and refine scalable billing and collections procedures to support the launch of new multinational products and services.

• Evaluate current workflows, identify efficiency opportunities, and implement automation solutions that reduce manual effort and improve accuracy.

• Review commercial credit matters and make informed approval decisions in line with company policies and risk guidelines.

• Establish performance metrics, monitor operational results, and use reporting tools such as Power BI to deliver actionable business insights.

• Partner with internal stakeholders to resolve billing discrepancies, accelerate collections, and improve customer account outcomes.

• Maintain strong operational controls and documentation to support compliance, consistency, and high-quality financial processing.

Qualifications:

• Experience leading commercial billing and collections functions, including responsibility for team management.

• Background in commercial credit, including evaluating accounts and approving credit decisions.

• Must have Knowledge of insurance industry and broader commercial insurance operations.

• Experience managing multinational billing and cash receipt processes.

• Ability to lead both onshore and offshore teams in a fast-paced operational environment.

• Proficiency with Power BI and using data to monitor trends, performance, and process effectiveness.

• Strong process improvement skills, including designing workflows and introducing automation solutions.

• Willingness to work on-site in Bridgewater, New Jersey, four days per week.

Compensation

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