Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a manufacturing organization in Collierville, Tennessee on a Contract to Permanent basis. In this role, you will serve as a key point of contact for customers, helping manage orders, answer product and pricing questions, and support a smooth fulfillment experience from initial request through delivery. This opportunity is ideal for someone who is organized, service-driven, and comfortable balancing multiple customer needs in a fast-moving environment.

Responsibilities:
• Support customers through phone, email, and system-based communication by providing timely and detail-focused assistance.
• Enter, review, and confirm customer orders with a high level of accuracy to help ensure efficient processing.
• Address questions related to product details, pricing, inventory levels, and order progress using available tools and internal resources.
• Work closely with sales, operations, and distribution teams to coordinate fulfillment activities and meet customer expectations.
• Monitor shipments and provide status updates while helping resolve delivery delays or order discrepancies.
• Oversee assigned accounts and maintain consistent service levels across a high volume of interactions.
• Investigate customer concerns, document issues clearly, and drive timely solutions that support satisfaction and retention.
• Use multiple software platforms and established procedures to manage daily tasks and maintain service quality standards.

Qualifications:

• 1–3 years of experience in customer service, order processing, sales support, or a similar business support role.
• Strong verbal and written communication skills with the ability to interact effectively across teams and with customers.
• Demonstrated ability to stay organized, analyze information, and solve problems in a fast-paced setting.
• Proven success handling several priorities at once while maintaining accuracy and attention to detail.
• Reliable work ethic and a consistent commitment to delivering a positive customer experience.
• Ability to work both independently and collaboratively within a team-oriented environment.
• Familiarity with CRM tools, order management systems, and general business software; experience with inbound calls, billing support, or customer assistance is beneficial.
• Bachelor’s degree preferred.

Compensation

$20.90-$24.20 Hourly

About Us

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