Customer Success Specialist

We are looking for a Customer Success Specialist to support client interactions and deliver a responsive service experience in Research Triangle Park, North Carolina. This contract opportunity with permanent potential is ideal for someone who communicates clearly, resolves issues efficiently, and thrives in a fast-paced support setting. The role focuses on helping customers navigate service questions, troubleshoot connectivity concerns, and maintain positive ongoing relationships through phone and email support.

Responsibilities:
• Respond to customer inquiries through phone and email with professionalism, accuracy, and urgency.
• Guide customers through account, service, or product-related questions while ensuring a positive experience.
• Investigate and resolve connectivity-related concerns by identifying issues and providing practical next steps.
• Manage multiple browser-based tools and systems efficiently to document interactions and access customer information.
• Track customer concerns thoroughly and maintain clear, up-to-date records of all support activity.
• Collaborate with internal teams when escalation is needed to ensure timely issue resolution.
• Monitor recurring customer challenges and share feedback that may improve service delivery and satisfaction.

Qualifications:

• Previous experience in a call center or customer service environment.
• Strong written communication skills with the ability to handle detailed email correspondence.
• Comfortable working across multiple browser windows and web-based platforms simultaneously.
• Demonstrated ability to support customer success through responsive and solution-oriented service.
• Experience troubleshooting or assisting with connectivity-related issues.
• Strong attention to detail and the ability to manage several tasks in a fast-paced environment.

Compensation

$22.00-$25.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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