Customer Service Representative

We are looking for a Customer Service Representative to support customers in a fast-paced payments environment. This Contract to Permanent opportunity is ideal for someone who communicates clearly, enjoys resolving routine service matters, and can confidently guide customers through available products and support options. The person in this role will handle incoming inquiries, document account concerns accurately, and help customers understand pricing, promotions, and digital service resources. This position is 2pm-11pm Monday-Friday.

Responsibilities:

• Respond to customer inquiries by phone and provide timely, attentive support for a variety of service-related concerns.

• Create and document service tickets for customer-reported issues, ensuring details are accurate and complete for follow-up.

• Explain available products, service choices, fees, and pricing in a clear manner so customers can make informed decisions.

• Use customer service platforms and internal tools efficiently to review accounts, research questions, and complete service requests.

• Resolve standard customer issues by following established procedures and escalating matters when additional guidance is needed.

• Support call center performance goals by maintaining strong quality standards, accurate records, and productive call handling.

• Encourage customers to use digital and self-service resources when appropriate to improve convenience and issue resolution.

• Share information about current promotions, enhanced offerings, and prepay options that may benefit the customer.

• Perform additional related duties as assigned to support daily call center operations.

Qualifications:

• Must be able to work 2pm-11pm Monday-Friday

• Previous experience in customer service, call center support, or a similar client-facing role.

• Strong data entry skills with the ability to record customer information accurately and efficiently.

• Ability to research account details and identify appropriate solutions for routine service questions.

• Strong written communication skills, including email correspondence when needed.

• Experience preparing or discussing customer quotes, rates, or service pricing is preferred.

• Comfortable working with multiple systems and navigating service tools during live customer interactions.

• Bilingual Spanish language skills are preferred.

• Ability to follow established procedures, meet performance metrics, and maintain service quality.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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