Insurance Account Support Representative
Insurance Account Support Representative
Location: Quad Cities Area (Hybrid after training)
A growing insurance agency is seeking an Insurance Account Support Representative to join its service team. This is a great opportunity for someone who enjoys building relationships, solving problems, and helping customers understand and manage their insurance coverage. In this service-focused role, you'll support existing policyholders by answering questions, processing policy changes, coordinating with carriers, and delivering a high level of customer care throughout the life of their policies. This is a service-focused position, not a sales role. You'll support existing policyholders by answering questions, processing policy changes, coordinating with carriers, and ensuring customers receive outstanding support.
What You'll Do
- Serve as a primary point of contact for policyholders regarding coverage, billing, claims questions, and policy changes
- Process endorsements, renewals, and policy updates
- Coordinate with insurance carriers to obtain information, documentation, and approvals
- Review policies for accuracy and completeness
- Document customer interactions and maintain accurate records
- Assist customers by explaining coverage options and policy details in an easy-to-understand manner
- Communicate with clients through phone, email, and other digital channels
- Partner with internal teams to ensure excellent customer service and timely resolution of requests
Why Consider This Opportunity?
- Established and growing insurance organization
- Collaborative team environment
- Strong training and onboarding program
- Hybrid work flexibility after training
- Opportunity to make a direct impact on the customer experience
Apply today or call our team to learn more: 563-359-3995!
Qualifications:
What We're Looking For
- Property & Casualty Insurance License (active or previously held)
- Prior experience in insurance customer service, account management, policy servicing, or agency support
- Strong communication and relationship-building skills
- High attention to detail and accuracy
- Ability to prioritize work in a fast-paced environment
- Comfortable learning new technology and working across multiple systems
Preferred Experience
- Independent insurance agency experience
- Experience supporting multiple insurance carriers
- Personal lines insurance knowledge
- Background handling policy servicing, renewals, and member/client support
Compensation
$18.00-$23.00 HourlyAbout Us
TalentMatch®
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