Desktop Support Analyst II

Overview

We are seeking a Desktop Support Specialist II to provide advanced technical support for end-user computing environments. This role supports desktops, laptops, printers, collaboration technologies, software applications, and network connectivity. The ideal candidate will have strong troubleshooting skills, experience with endpoint management tools, and a customer-focused approach to IT support.

Key Responsibilities

Technical Support

• Troubleshoot and resolve hardware, software, operating system, printer, and network connectivity issues.
• Provide onsite and remote support for end users and business operations.
• Deploy, configure, maintain, and replace desktops, laptops, peripherals, and software applications.
• Manage endpoint devices using enterprise endpoint management tools.
• Perform patching, security updates, vulnerability remediation, and system maintenance.
• Support meeting room, audiovisual, and collaboration technologies.
• Assist with technology rollouts, upgrades, migrations, and deployments.
• Document incidents, service requests, troubleshooting steps, and technical solutions.
• Collaborate with infrastructure, security, and engineering teams to resolve complex issues.
• Analyze recurring issues and recommend long-term solutions and process improvements.

Operations & Service Delivery

• Manage and prioritize incidents and service requests to meet service level expectations.
• Maintain hardware and software inventories and assist with asset lifecycle management.
• Support enterprise technology projects and operational initiatives.
• Contribute to knowledge sharing, team training, and documentation efforts.
• Participate in on-call and after-hours support as needed.

Qualifications:

Required Qualifications

• Associate's or Bachelor's degree in Information Technology or related field, or equivalent experience.
• 5+ years of experience supporting Windows-based desktop environments.
• Strong knowledge of:
• Microsoft Windows
• Microsoft 365
• Active Directory and Entra ID
• TCP/IP, DNS, DHCP, and VPN technologies
• Endpoint management and device deployment tools
• Hardware and software troubleshooting
• Experience supporting printers, peripherals, and collaboration tools.
• Excellent problem-solving, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• CompTIA A+ or similar industry certifications.
• Microsoft desktop, endpoint management, or cloud certifications.
• Experience with PowerShell scripting and automation.
• Exposure to ITSM platforms, endpoint security tools, and asset management systems.

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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