Employee Experience Specialist

Title: Employee Experience Specialist

The Employee Experience Specialist administers and coordinates programs, systems, records, resources, and activities that support Human Resources, Learning and Development, and the overall employee experience. This position is responsible for assigned program administration, scheduling, recordkeeping, communications, inventory, budget tracking, event coordination, and timely follow-up. The Employee Experience Specialist works collaboratively across the Employee Experience team to ensure departmental processes and employee programs are organized, accurate, and effectively executed.

Program and Systems Administration

1)Administer the learning management system, including course assignments, training records, completion tracking, reporting, and routine follow-up.

2)Administer WEOKIE’s recognition programs, including Connect ADP, the online employee recognition platform.

3)Coordinate administration of the GiANT leadership development program, including scheduling, participant communications, materials, attendance, and recordkeeping.

4)Administer Asana for the Employee Experience team and assist with maintaining project information, assignments, deadlines, and recurring workflows.

5)Support administration of other Employee Experience systems and programs as assigned.

Employee Development and New-Hire Support

1)Coordinate scheduling and administration of 90-Day Success Plans, including site training coordination, review notifications, required follow-up, and recordkeeping.

2)Coordinate new-hire lunches and other designated onboarding activities.

3)Prepare, order, inventory, and distribute welcome boxes, name tags, employee materials, and related items.

4)Maintain applicable training, onboarding, and program documentation.

5)Assist L&D with scheduling, communications, materials, and other program needs.

IDENTIFYING INFORMATION

BASIC FUNCTION

MAJOR ACTIVITIES

Employee Programs and Department Support

1)Coordinate employee events and activities in partnership with Human Resources and Learning and Development.

2)Administer the WEOKIE Store, including product coordination, inventory management, order processing, and distribution.

3)Maintain the Employee Experience team calendar and coordinate department-wide schedules and deadlines.

4)Track the Employee Experience budget, expenditures, invoices, and available balances.

5)Procure and maintain department supplies, program materials, recognition items, and event resources.

6)Assist Human Resources with designated recordkeeping, documentation, routine follow-up, and administrative processes.

7)Provide additional administrative support during open enrollment and other periods of increased departmental activity.

Coordination and Accountability

1)Maintain accurate records, trackers, inventories, and supporting documentation for assigned responsibilities.

2)Monitor deadlines and outstanding items and initiate timely follow-up with employees, supervisors, vendors, and Employee Experience team members.

3)Prepare routine reports and updates regarding program participation, completion, inventory, expenditures, and other assigned measures.

4)Identify opportunities to improve the efficiency, consistency, and organization of assigned processes.

5)Work collaboratively across Human Resources and Learning and Development to support department priorities.

6)Protect confidential employee and organizational information.

7)Perform other duties as assigned by the Vice President of Employee Experience.

1)Assigned Employee Experience programs and systems are administered accurately and consistently.

2)Required scheduling, notifications, documentation, and follow-up are completed timely.

3)Employee records, training records, inventories, trackers, and budget information remain current and reliable.

4)New-hire, recognition, leadership-development, and employee-engagement activities are coordinated effectively.

5)Human Resources and Learning & Development receive responsive administrative support during routine and high-volume periods.

A. Specialized or Technical Knowledge and Skills:

1)High school diploma or equivalent required. Associate degree in human resources, business administration, organizational leadership, communications, or a related field preferred. Relevant administrative, human resources, training, event coordination, project support, or program administration experience may be considered in place of formal education.

2)Strong organization, follow-through, and attention to detail.

QUALIFICATIONS

CRITICAL RESULTS

3)Ability to maintain accurate records and manage recurring deadlines.

4)Ability to learn and administer HR, learning, project-management, and communication systems.

5)Professional written and verbal communication skills.

6)Sound judgment and ability to maintain confidentiality.

7)Ability to manage shifting priorities in a fast-paced environment.

8)Customer-service orientation and confidence initiating follow-up regarding incomplete or overdue items.

9)Experience coordinating events, supplies, inventories, vendors, or budgets preferred.

B.Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position.

1)Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WFCU’s core values.

a)Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal members.

b)Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

c)Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.

1)Job Specific Competencies: The position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among along list of behavioral competencies for this position:

a)Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

b)Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.

c)Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

d)Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.

C.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions. While performing the duties of this job, the employee is required to see details at a close range. The employee may be required to occasionally lift and/or move up to 25 pounds.

D.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.