Team Lead - Operations - Sallie Mae - Onsite Houston
Team Lead - Operations - Sallie Mae - Onsite Houston
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Job ID: 2026-3086
# of Openings: 1
Category: Management
Overview
Work Location: This is an Onsite position (must live in the Houston area)
Compensation: $17.50
Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.
Why should you consider TSI (part of TSI family of companies)?
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Exceeds all monthly collection goals assigned by management
- Assists Collections Supervisor and Manager with forecasting monthly, quarterly and annual collection goals for each collector, by assigned client and/or business type
- Manages the auto-dialer, letter campaigns and production logs
- Assists with the preparation for, and the conducting of team meetings
- Assists the Collection Manager with daily tasks to include building team strategies, escalated phone negotiations, reporting and performance tracking
- Maintains performance and collection records on all Collection Specialists, including but not limited to collection activity, dollars collected, and goal tracking
- Supervises, motivates and oversees collector call monitoring and training of assigned collections staff both one on one and in a classroom setting. Provide/document all training, and feedback provided to staff
- Analyzes overall staff performance to determine strengths/development needs
- Provides management with a summary weekly of completed activities and accomplishments
- Maintains compliance with all client contractual requirements and policies
- Successfully completes required Management Training courses and related projects
- Ensures compliance with all Federal, State and local laws applicable to the collections industry as well as ACTH policies and procedures
- Perform other duties as assigned by senior management.
Qualifications
- High School Diploma, GED or equivalent required
- A minimum of 1-year in a collector/production role preferred
- Supervisory experience a plus
- Strong work ethic that exhibits high ethical and moral standards
- Ability to supervise and effectively train staff members
- Collections systems knowledge a plus
- Must be able to communicate effectively and manage time effectively to ensure production standards are always maintained
Physical requirements:
- Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
- Ability to reach with hands and arms
- Occasionally lift and/or move up to 30lbs
Work conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. By signing below, you are acknowledging receipt and comprehension of this job description.
Equal employment opportunity, including veterans and individuals with disabilities.
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