Claims Support Specialist

We are looking for a detail-oriented Claims Support Specialist to join a service-focused team in Norfolk, Virginia on a Contract basis. This position plays an important role in keeping claim records organized, resolving missing documentation, and supporting timely communication with customers. The ideal candidate brings strong file management skills, accuracy in document handling, and the ability to provide responsive administrative support in a fast-paced environment.

Responsibilities:
• Organize and maintain physical and electronic claim records to ensure documents are easy to access and accurately stored.
• Review claim files for missing information, identify gaps in documentation, and take action to obtain the required materials.
• Contact customers to request updates, clarify claim-related details, and support progress toward resolution.
• Scan incoming paperwork and upload documents into the appropriate digital filing systems with a high level of accuracy.
• Prepare, sort, and manage file boxes and archived materials to support orderly records retention and retrieval.
• Track the status of claim documentation and follow up on outstanding items to help keep files current.
• Perform routine clerical support related to claim administration, including indexing, filing, and record updates.

Qualifications:

• At least 2 years of experience in file management, clerical support, claims administration, or a related administrative role.
• Proficiency in paper filing, document scanning, and maintaining organized electronic filing systems.
• Ability to locate missing information within files and follow through on open documentation needs.
• Strong customer service skills with the ability to communicate professionally by phone and email.
• High attention to detail and accuracy when handling confidential records and claim documents.
• Comfortable managing file boxes, paper records, and repetitive administrative tasks in a structured environment.
• Ability to prioritize work effectively and stay organized in a deadline-driven setting.

Compensation

$19.00-$22.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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