Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a non-profit organization in Flint, Michigan on a Contract basis. This short-term assignment will support a high-volume data and document transfer effort, making it well suited for someone who is methodical, technically capable, and comfortable with repetitive work that demands precision. The role requires strong attention to detail, the ability to work across multiple systems, and a dependable approach to maintaining accuracy throughout the project.

Responsibilities:
• Extract, organize, and prepare historical files and data for transfer between business systems with a strong focus on completeness and accuracy.
• Review records carefully to ensure information is captured correctly and aligned with established project procedures.
• Work within multiple applications to locate, verify, and move documentation needed for the migration effort.
• Perform repetitive, process-based tasks efficiently while maintaining consistent quality across large volumes of work.
• Support phased migration activities by assisting with data handling for both the initial platform and the follow-on system.
• Identify and escalate discrepancies, missing information, or system-related issues that could affect project timelines or data integrity.
• Provide basic technical support and troubleshooting as needed while navigating desktop tools and business applications.
• Track assigned work and update service-related tasks or tickets to help maintain visibility into progress and outstanding items.

Qualifications:

• Experience in desktop support, help desk, or other IT support functions.
• Proficiency using Microsoft Windows 10 and related desktop environments.
• Working knowledge of Active Directory and standard user support activities.
• Ability to perform basic troubleshooting across systems, applications, and end-user issues.
• Experience handling service desk tickets and managing tasks in a structured support environment.
• Strong attention to detail with the ability to stay focused during repetitive, process-driven work.
• Comfort working across multiple systems and following defined procedures with minimal oversight.

Compensation

$23.00-$25.00 Hourly

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