Customer Success Specialist

We are looking for a Customer Success Specialist to support incoming customer communications from our office in a Contract position. This role is focused on creating a positive first impression by responding to calls effectively, documenting key details clearly, and ensuring important matters are routed to the appropriate team members without delay. The ideal candidate is organized, dependable, and comfortable managing a steady flow of inquiries while handling administrative support tasks throughout the day.

Location: Downtown San Francisco, CA (100% onsite)

Pay: $23-25/hr

Contract: 1 month (potential for extension or conversion)

Schedule: Monday-Friday

Available Shifts:

• 5:00 AM - 1:00 PM
• 8:00 AM - 4:00 PM

Responsibilities:

• Respond to incoming phone inquiries in a courteous and timely manner, ensuring each caller receives attentive and detail-oriented service.

• Record accurate, concise notes during interactions so teammates can quickly understand the issue and next steps.

• Identify time-sensitive concerns and escalate them promptly to the appropriate internal contacts without attempting full resolution independently.

• Maintain a daily record of call activity, outstanding follow-ups, and items that require additional attention.

• Provide administrative assistance such as coordinating internal handoffs, updating tracking documents, and supporting general office tasks.

• Follow established call-routing guidelines to direct requests efficiently and consistently during business hours.

• Help ensure communication coverage remains reliable by maintaining a steady in-office presence and staying responsive throughout the workday.

Qualifications:

• Proven ability to type quickly and accurately while actively listening and capturing important details.
• Comfortable handling frequent inbound calls and shifting between tasks in a fast-paced environment.
• Reliable availability to work on-site during scheduled office hours.
• Ability to follow defined workflows and escalation procedures with consistency and attention to detail.
• Strong verbal and written communication skills, including courteous phone etiquette and clear email correspondence.
• Experience using multiple browser-based tools and basic tracking systems to manage information efficiently.
• Previous experience in call intake, front desk support, customer service, or a similar customer-facing role is preferred.
• Bilingual communication skills, particularly in Spanish, are a plus.

Compensation

$23.00-$25.00 Hourly

About Us

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­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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