Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for both IT and operational technology environments in Wilmington, California. This contract position is ideal for someone who enjoys solving end-user issues onsite, maintaining reliable workstation performance, and supporting day-to-day business operations in a logistics setting. The role will work across common enterprise tools and endpoint technologies while delivering responsive service and practical solutions.

Responsibilities:
• Deliver onsite desktop and help desk support for employees, resolving hardware, software, and access-related issues in a timely manner.
• Troubleshoot Windows-based devices and user environments to restore productivity and maintain stable day-to-day operations.
• Support both IT and operational technology equipment, helping ensure systems used across the facility remain functional and dependable.
• Manage and update service requests through the ticketing system, documenting issues clearly and tracking progress through resolution.
• Configure, deploy, and maintain Dell computers and related peripherals for new and existing users.
• Administer user accounts, permissions, and basic access support within Active Directory and associated endpoint management tools.
• Provide support for Google Workspace applications and assist users with common collaboration, email, and productivity issues.
• Use Intune and other management platforms to assist with device setup, policy application, and endpoint support activities.

Qualifications:

• Experience providing onsite help desk or desktop support in a detail-oriented environment.
• Working knowledge of Windows 10 and general Microsoft desktop operating systems.
• Familiarity with Active Directory for user account maintenance, password resets, and access support.
• Ability to perform basic troubleshooting across hardware, software, printers, and end-user devices.
• Experience working with service desk tickets and maintaining accurate support documentation.
• Hands-on exposure to Dell hardware and standard desktop deployment or support practices.
• Familiarity with Google Apps or Google Workspace in an end-user support capacity.
• Ability to support both IT and operational technology environments within a fast-paced logistics setting.

Compensation

$27.71-$32.09 Hourly

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