Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support daily technology operations for a manufacturing environment in South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable desktop performance, and delivering responsive technical assistance. The person in this role will provide hands-on support for Microsoft Windows systems, user access needs, and service desk requests while helping keep workplace technology running smoothly.

Responsibilities:

• Deliver front-line technical support for desktop, laptop, and peripheral issues reported by employees across the site.

• Investigate and resolve Microsoft Windows 11 problems related to performance, access, software functionality, and general usability.

• Manage incoming service desk requests, document work performed, and provide timely updates through the ticketing process.

• Create, modify, and disable user accounts and permissions within Active Directory based on business needs.

• Diagnose routine hardware and software issues and apply practical solutions to restore productivity quickly.

• Set up, configure, and maintain end-user workstations to ensure consistent operation and compliance with support standards.

• Escalate more complex incidents when necessary while coordinating with internal teams to drive issue resolution.

• Assist with technical changes, deployments, or support activities tied to desktop environment updates when required.

Qualifications:

• Experience providing help desk, desktop support, or service desk assistance in a detail-oriented environment.

• Working knowledge of Active Directory for user account administration and access support.

• Hands-on experience supporting Microsoft Windows 11 and general Microsoft Windows operating systems.

• Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.

• Familiarity with managing and updating service desk tickets in an organized and timely manner.

• Strong communication skills with the ability to support end users in a clear and effective way.

• Ability to prioritize multiple support requests and respond effectively in a fast-paced setting.

Compensation

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