Customer Service Representative

We are looking for a Customer Service Representative to join an on-site team in Burlington, Massachusetts in a long-term contract positionThis role is ideal for someone who brings relevant experience and an achievement-oriented approach to customer interactions and is comfortable supporting clients in a detail-oriented office environment. The position focuses on handling customer inquiries, processing orders, and delivering dependable service throughout the day. Candidates who are interested in building a long-term career path, including possible future growth into sales, will be especially well suited for this opportunity.

Responsibilities:

• Respond to incoming customer calls and messages with a courteous, solution-focused approach.

• Enter and update customer orders accurately while ensuring all details are properly recorded.

• Provide internal support to customers by addressing questions, resolving routine issues, and sharing product or service information.

• Coordinate with internal team members to ensure customer requests are handled promptly and efficiently.

• Maintain organized records of interactions, order activity, and follow-up actions within company systems.

• Support outbound communication when needed to confirm order details, provide updates, or assist with service-related needs.

• Contribute to a positive office atmosphere by representing the organization with reliability and strong interpersonal skills.

Qualifications:

• Previous experience in customer service, call center support, or a similar office-based role.
• Ability to manage inbound calls and communicate clearly with customers in a friendly, detail-oriented manner.
• Comfort with order entry and handling detailed information with accuracy.
• Prior exposure to an office environment, even at an early-career level.
• Strong organizational skills and the ability to balance multiple tasks during a full workday.
• Dependable attendance and readiness to work on site in Burlington, Massachusetts.
• Interest in long-term career development, including potential future opportunities in sales.

Compensation

$19.00-$23.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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