Collections Specialist

Our client is seeking an experienced B2B Collections Specialist to join their accounting team. This role will be responsible for managing business-to-business collections, maintaining accurate accounts receivable records, and working directly with customers to resolve outstanding balances.
Responsibilities: Manage a portfolio of B2B customer accounts and monitor outstanding receivables. Conduct proactive collection activities via phone, email, and other communication channels. Follow up on past-due invoices and work directly with customers to obtain payment. Research and resolve account discrepancies, short pays, credits, and other payment issues. Maintain accurate customer account records and detailed collection notes. Apply and reconcile customer payments as needed. Partner with Sales, Customer Service, and Accounting to resolve billing and account issues. Review aging reports and prioritize collection efforts based on account status and payment history. Escalate seriously delinquent accounts when appropriate. Assist with month-end accounts receivable and reporting activities. Provide excellent customer service while maintaining a firm, detail oriented approach to collections.

Qualifications:

2+ years of B2B collections and accounts receivable experience. Strong understanding of the accounts receivable and collections process. Experience working with customer aging reports and resolving invoice discrepancies. Strong communication, negotiation, and problem-solving skills. Comfortable making collection calls and communicating with business customers regarding past-due balances. Strong attention to detail and organizational skills. Proficiency with Microsoft Excel and accounting/ERP systems. Ability to manage multiple accounts and priorities in a deadline-driven environment.

Compensation

$25.00-$30.00 Hourly

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