Dispatcher

We are looking for a detail-oriented Dispatcher to support maintenance operations for a Real Estate firm in Tustin, California. This Long-term Contract position plays an important role in coordinating service activity, keeping work orders organized, and ensuring residents receive timely updates regarding repair scheduling. The ideal candidate is comfortable managing multiple priorities, communicating across teams, and using property management and dispatch systems to maintain efficient service delivery.

Responsibilities:

Coordinate incoming service and property-related requests and ensure they are appropriately assigned and tracked.

Manage scheduling and daily activity across assigned properties while balancing priorities and service needs.

Communicate with residents regarding appointment scheduling, updates, and general service-related questions.

Create, update, and track purchase orders and other documentation associated with property services.

Maintain accurate records within CRM, property management, and internal systems.

Partner with internal teams and field personnel to address scheduling conflicts, delays, and service-related questions.

Monitor open requests and follow up as needed to ensure timely completion and proper documentation.

Handle inbound calls and customer service inquiries related to property services, scheduling, billing, and general requests.

Assist with administrative tasks and reporting to support overall operational efficiency.

Provide a high level of customer service while managing multiple requests and priorities simultaneously.

Qualifications:

• Strong written and verbal communication skills with the ability to interact professionally with residents, technicians, and internal teams.
• Fast and accurate typing skills with confidence using computer programs and web-based systems.
• Previous experience in dispatching, work order coordination, or customer service in a high-volume environment.
• Ability to manage multiple tasks at once while maintaining accuracy and meeting deadlines.
• Working knowledge of CRM platforms, management systems, or property management software such as Yardi is preferred.
• Problem-solving skills with the ability to respond calmly and effectively to scheduling or service issues.
• Experience answering inbound calls and supporting billing or administrative functions is an asset.

Compensation

$22.00-$24.00 Hourly

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