IT Support Specialist

Reports to: IT Manager

Job Type: Full-time | On-site

Schedule: Monday–Friday, 7:45 AM – 4:15 PM (with some flexibility as needed)

Position Summary

The IT Assistant plays a key role in supporting the daily technology operations within a dynamic

Pre-K–12 educational environment. This position ensures the smooth functioning of classroom

and administrative technologies by providing technical support, troubleshooting devices, and

assisting staff and students with their technology needs.

Key Responsibilities

• Provide technical support to staff, faculty, and students for hardware, software, and

network issues.

• Troubleshoot and resolve problems with classroom devices, including Smart Boards,

Windows and Mac laptops, iPads, projectors, and the school phone system.

• Assist with network security, user account setup, and permission management.

• Support device inventory, deployment, and asset management, including check-in/checkout systems.

• Assist with technology setup for school events and presentations.

• Perform regular system updates and patches to maintain performance and security.

• Communicate effectively with non-technical users and provide basic training when needed.

• Test new software and hardware configurations prior to full deployment.

• Maintain accurate documentation of issues, resolutions, and procedures in the IT ticketing

system.

• Coordinate with third-party vendors as needed.

• Provide support for school data management tasks.

Requirements & Qualifications

• High school diploma required; Associate’s degree in IT or related field preferred.

• Basic knowledge of Windows, macOS, iOS, and Android environments.

• Familiarity with Microsoft 365.

Qualifications:

• Strong problem-solving skills and ability to work independently or collaboratively.

• Excellent interpersonal and communication skills, especially when working with young

learners and staff.

• Ability to lift and transport equipment (up to ~30 lbs.).

• Strong attention to detail, time management, and organizational skills.

Preferred Skills

• Experience working in an educational setting.

• Understanding of child-friendly digital safety practices.

• Knowledge of data management processes.

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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