Customer Service Specialist

If you love the outdoors AND you're great with people…this one is for you.

A growing outdoor and surf lifestyle company in Cardiff is looking for a Customer Service Specialist to join its team. This is not your typical customer service environment — you'll be working with a brand that lives in the North County lifestyle and has customers who genuinely care about its products.

We're looking for someone who can bring a friendly personality to every interaction while still knowing how to solve problems quickly and professionally.

You'll be the person customers come to when they need:

🏄 Help with an order — shipping updates, returns, exchanges, and product questions

📦 A shipment tracked down — working with carriers and warehouse teams to resolve delivery issues

💬 A problem solved — turning frustrated customers into happy ones

🛍️ Product recommendations — helping customers find the right product for what they're looking for

Day-to-day

• Respond to customer inquiries via phone, email, and chat
• Process orders, returns, exchanges, and credits
• Track shipments and resolve delivery issues
• Communicate with warehouse and operations teams
• Update customer accounts and order information
• Document customer interactions in the CRM
• Escalate complex issues when necessary
• Identify recurring customer concerns and share trends with management
• Support special projects and other administrative tasks

Qualifications:

We're looking for someone who is:

• 1–3 years of customer service experience
• Friendly, confident, and genuinely enjoys helping people
• Comfortable communicating through phone, email, and chat
• Strong with computers and CRM systems
• Organized and able to manage multiple conversations
• Calm when dealing with frustrated customers
• Retail, e-commerce, outdoor, surf, apparel, or consumer products experience is a huge plus

✨ Great fit for: Customer Service Representatives, E-commerce Specialists, Retail Leads, or someone from a hospitality background looking to move into an office environment.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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