Customer Service Representative

Fast-paced. People-focused. Never the same day twice.

A growing home services and construction company in Oceanside is looking for a Customer Service Representative to be one of the first points of contact for customers.

This is a great fit for someone who can talk to anyone, stay organized when things get hectic, and actually enjoys solving problems.

You'll coordinate appointments, communicate with field technicians, answer questions, and make sure customers know exactly what is happening with their service.

Your day could look like:

📞 Taking a call from a customer who needs service

📅 Scheduling a technician based on availability and location

🚛 Checking in with a field team regarding an appointment

🔧 Helping a customer understand the next step in their service

📝 Updating work orders and customer records

⚡ Jumping in when an urgent request comes through

Responsibilities

• Answer incoming customer calls and emails
• Schedule service appointments and coordinate technician availability
• Confirm appointments and communicate arrival windows
• Create and update customer work orders
• Monitor open service requests
• Communicate with technicians and field supervisors
• Handle customer questions and service concerns
• Escalate complicated issues appropriately
• Enter customer and service information into internal systems
• Assist with billing questions and account updates
• Follow up with customers after completed service
• Maintain accurate records and documentation

Qualifications:

We're looking for someone with:

• 1–3 years of customer service, scheduling, dispatch, or administrative experience
• Strong phone presence and communication skills
• Ability to multitask in a high-volume environment
• Excellent follow-up and organization
• Comfortable learning scheduling or CRM software
• Professional and friendly personality
• Ability to remain calm when priorities change quickly
• Construction, HVAC, plumbing, electrical, home services, or facilities experience is a major plus

🔥 Great fit for: Customer Service Reps, Dispatchers, Front Office Coordinators, Scheduling Coordinators, or hospitality professionals ready to make the move into an office-based operations role.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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