Customer Service Specialist

You're not just answering questions. You're helping keep customers—and the business—moving.

A growing medical device company in Vista is looking for a Customer Service Specialist to support its customers, sales team, and operations group.

This is a great opportunity for someone who likes a combination of customer interaction + problem solving + administrative work. You'll be responsible for making sure orders are entered correctly, customers receive timely updates, and issues are resolved before they become bigger problems.

What you'll own

📞 Customer Communication

Answer questions, provide updates, and build strong relationships with customers.

📋 Order Management

Enter orders, verify product information, and coordinate fulfillment.

🚚 Shipment Tracking

Work with warehouse and shipping teams to resolve delays or delivery issues.

🔎 Problem Solving

Research discrepancies, backorders, pricing questions, and product concerns.

🤝 Teamwork

Partner with Sales, Operations, Warehouse, and Accounting to keep orders moving.

Responsibilities

• Respond to customer inquiries by phone and email
• Enter and process customer orders accurately
• Monitor order status and communicate updates
• Coordinate with warehouse and shipping teams
• Research inventory availability and backorders
• Process returns, credits, and order adjustments
• Maintain accurate customer records
• Assist Sales with customer requests
• Document interactions in the CRM or ERP system
• Prepare customer reports and order summaries
• Escalate complex issues to the appropriate department

Qualifications:

What you'll bring

• 2+ years of customer service, order management, or inside sales support
• Strong written and verbal communication
• Excellent attention to detail
• Experience working in a CRM or ERP system
• Comfortable working with orders, numbers, and product information
• Ability to manage multiple priorities
• Medical device, healthcare, biotech, or manufacturing experience is a plus

💡 Bonus: This is a great stepping-stone for someone who eventually wants to move into Sales Operations, Account Management, or Customer Success.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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