Systems Operations Associate - Desktop & Deskside Support

Wells Fargo is seeking a Systems Operations Associate

In this role, you will:

• Provide technical systems support for issues and initiatives related to applications, systems, databases, or other technical products and services within Systems Operations business area

• Review basic or tactical technical issues

• Evaluate queries to extract Systems Operations data

• Create standard databases

• Identify gaps in current technology process

• Recommend appropriate information technology changes

• Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of compliance and risk management requirements for supported system area

• Evaluate or review queries, update or write documentation and procedures, and provide related technical training

• Provide technical information of the supported system area to managers, functional colleagues, and stakeholders, including internal customers

Required Qualifications:

• 6+ months of Technology Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• experience in System Administration & Desktop troubleshooting skills.
• Quickly adapt to the business objective of the organization and adhere to the policies and procedures.
• Proficient knowledge on Microsoft Operating System (Windows 7, Windows 10 and Windows 11) is a Mandate.
• A good understanding of network terminologies, Cisco products and should have worked on basic to intermediary level on networks. (LAN/WAN)
• Should have working knowledge on Windows Server administration principles.
• Should have strong skills on incident management and should have understanding and participation skills on problem management space
• Knowledge of Apple hardware
• Microsoft Experience (preferably but not essential MSCE) – incl. AD, Exchange, Office 365, Intune MDM
• Experience of Network/Firewalls/Printers setup and maintenance
  ?Experience with Mobile Phone/Ipad setup
• Ability to Manage SLA’s and Priorities
• Good Customer Service skills – Able to communicate clearly and precisely
• Excellent background in Technical Support – Managed services environment an advantage
• Knowledge of ITIL an advantage
• Minimum Degree
• ITIL certification
• Knowledge on VMWare Concepts, Azure Cloud Concepts, SNOW, OS troubleshooting skills

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.