Front Desk Coordinator

We are looking for a Front Desk Coordinator to support a nonprofit organization serving veterans in San Francisco, California. This Contract position will be the first point of contact at the Veterans Community Center, helping create a respectful and welcoming experience for visitors seeking services and support. The ideal candidate brings compassion, professionalism, and the ability to communicate calmly with individuals facing complex life challenges.

Responsibilities:
• Welcome veterans, guests, and community partners as they arrive and provide courteous front-desk support throughout their visit.
• Respond to questions, share clear information about available programs, and guide visitors to the appropriate staff or services.
• Maintain an orderly reception area that promotes safety, comfort, and a positive experience for everyone entering the center.
• Interact with visitors in a trauma-informed manner, especially when supporting individuals experiencing stress, crisis, or emotional difficulty.
• Coordinate with case managers, counselors, legal staff, and other onsite team members to help visitors access timely assistance.
• Observe activity in the lobby and common areas, addressing concerns appropriately to help preserve a calm environment.
• Communicate professionally with a diverse population while demonstrating patience, empathy, and sound judgment in daily interactions.

Qualifications:

• Prior experience in front desk operations, reception, customer service, or community-facing support roles.
• Strong interpersonal skills with the ability to engage respectfully with individuals from varied backgrounds and experiences.
• Demonstrated ability to remain composed and attentive during sensitive or high-pressure situations.
• Excellent verbal communication skills and a consistently compassionate, nonjudgmental approach.
• Experience supporting veterans, unhoused individuals, or people affected by behavioral health challenges is highly valued.
• Ability to use conflict de-escalation techniques and respond thoughtfully to emotionally charged interactions.
• Commitment to maintaining a welcoming, trauma-informed environment in an onsite service setting.

Compensation

$23.00-$23.00 Hourly

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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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