Sr. Customer Service Representative

We are looking for a Sr. Customer Service Representative to support customer order management and sales operations for a manufacturing business in Minnesota. This contract opportunity with permanent potential is ideal for someone who excels in a fast-paced environment, communicates professionally with customers and internal teams, and takes pride in maintaining accurate order and account information. The person in this role will help coordinate shipments, manage customer requests, and provide dependable administrative support that keeps daily operations running smoothly.

Responsibilities:
• Manage customer order entry from receipt through completion, ensuring details are accurate and processed in a timely manner.
• Update existing orders, confirm pricing and delivery information, and address discrepancies before they affect fulfillment.
• Coordinate shipping schedules and logistics with plant personnel while keeping customers and internal stakeholders informed.
• Enter and track customer sample requests and maintain visibility into order and shipment status across internal and third-party systems.
• Record new customer agreements and contracts in company software with careful attention to data accuracy.
• Document customer concerns and complaints in the appropriate system and gather additional information needed for resolution.
• Maintain customer account records, including profile updates, order details, and other supporting documentation.
• Partner with customers and the sales team to research and resolve deductions, order issues, and incoming order errors.
• Provide general administrative and office support, including communication handling, routine clerical tasks, and participation in team meetings as needed.

Qualifications:

Requirements

• Previous experience in customer service, sales support, order management, or a related administrative role.

• Strong ability to deliver attentive customer service through phone and email communication.

• Experience working with ERP or order management systems; familiarity with Microsoft Dynamics SL is a plus.

• Proficiency with Microsoft Office applications, especially Outlook, Word, and Excel, in a Windows PC environment.

• High attention to detail with the ability to verify pricing, delivery dates, and order accuracy.

• Comfortable coordinating with cross-functional teams, including sales, customers, and plant operations.

• Ability to manage multiple priorities effectively in a fast-paced manufacturing or operations setting.

Compensation

$25.00-$27.00 Hourly

About Us

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