Customer Service Representative

We are looking for a Customer Service Representative to support a banking-focused call center team serving customers in Pennsylvania. This opportunity is a long-term contract position offering steady weekday hours and the chance to deliver responsive, high-quality service in a fast-paced environment. The ideal candidate brings prior experience in banking or financial services and is comfortable handling a high volume of customer interactions with accuracy and care.

Responsibilities:

• Respond to incoming customer calls and provide timely support for account-related questions and service needs.

• Assist customers with service requests by gathering details, resolving routine issues, and ensuring each interaction is handled accurately.

• Manage both inbound and outbound communication to follow up on open items and provide status updates when needed.

• Enter and update customer information in internal systems with a strong focus on precision and completeness.

• Deliver a detail-oriented service experience by listening carefully, identifying customer concerns, and offering appropriate solutions.

• Maintain clear records of conversations, actions taken, and next steps to support continuity and compliance.

• Work within established service guidelines, call handling expectations, and quality standards in a banking environment.

Qualifications:

• At least 3 years of customer service experience, preferably in a call center setting.
• Prior background in banking, financial services, or a related regulated industry is required.
• Experience handling inbound calls while maintaining accuracy and professionalism in a high-volume environment.
• Ability to conduct outbound follow-up calls as needed to address customer requests or unresolved matters.
• Strong data entry and order processing skills with close attention to detail.
• Clear verbal communication skills and the ability to build trust with customers over the phone.
• Comfortable working independently in a fully remote role during Monday through Friday, 9:00 AM to 5:00 PM hours.

Compensation

$20.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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