Front Desk Customer Coordinator

We are looking for an experienced and service-oriented Front Desk Customer Specialist Coordinator to join our team. This contract opportunity is ideal for someone who enjoys balancing front office coordination, customer communication, and administrative support in a fast-paced environment. The person in this role will help create a welcoming experience for visitors, provide responsive assistance to customers across multiple channels, and contribute to sales, marketing, and office operations with care and attention to detail.

Responsibilities:

• Welcome guests at the front desk, oversee visitor check-in procedures, and maintain an organized and well-kept reception area.

• Manage incoming phone calls, messages, and general inquiries, ensuring each request is addressed promptly or routed to the appropriate team.

• Support customers through phone, email, chat, and social platforms while delivering a high standard of service that reflects the company’s brand.

• Assist with customer account setup, profile updates, order support, and follow-up communication regarding promotions, order progress, and related questions.

• Coordinate affiliate program activities by onboarding pending participants, processing scheduled payouts, tracking performance metrics, and preparing recurring reports.

• Contribute to sales and marketing efforts by supporting promotional programs, customer outreach activities, and brand engagement initiatives.

• Monitor online customer feedback, including marketplace reviews and social media interactions, and collaborate with internal or external partners on responses when needed.

• Handle administrative tasks for office leadership, help maintain daily lobby operations, and support general office functions to keep the workplace running smoothly.

Qualifications:

• Previous experience in front desk coordination, reception, customer service, or administrative support.
• Ability to manage a multi-line phone system and communicate confidently with customers and visitors in person and across digital channels.
• Proficiency with Microsoft Office applications, including Word, and strong general data entry skills.
• Strong written and verbal English communication skills with a detail-oriented, timely, and customer-focused approach.
• Excellent organizational skills with the ability to manage multiple priorities and work effectively across departments.
• Familiarity with customer interaction tracking tools, inventory-related systems, or similar business platforms.
• Comfortable learning new technology tools, including AI-based platforms, and applying them appropriately in daily work.
• Positive, approachable demeanor and a dependable work style suited to representing the company in an office environment.

Compensation

$19.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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