Front Desk Assistant

We are looking for a Front Desk Assistant to support daily reception and administrative operations for a busy community-focused facility in California. This contract position with the potential to become permanent is ideal for someone who enjoys helping visitors, managing multiple priorities, and keeping front office activities organized in a fast-paced environment. The role combines customer service, scheduling coordination, event support, and clerical tasks while working closely with staff, residents, and guests. Success in this position requires professionalism, strong communication, and the ability to stay composed while handling a high volume of requests.

Responsibilities:
• Welcome residents, guests, and visitors at the front desk, provide accurate information, and direct them to the appropriate area or staff member.
• Manage incoming calls through a multi-line phone system, relay messages promptly, and route inquiries to the correct departments.
• Support facility reservations by coordinating scheduling details, confirming room setup needs, and assisting individuals and groups with event-related requests.
• Assist with community programs and special events by helping organize logistics for social gatherings, celebrations, performances, and similar activities.
• Prepare and maintain calendars, reports, records, and data entries to support department planning and day-to-day operations.
• Handle fee collection, ticket sales, and the checkout of designated recreational equipment or secured items in accordance with established procedures.
• Keep public information areas current by restocking flyers, updating posted notices, and maintaining community boards with accurate materials.
• Monitor front office activity and report facility concerns, operational issues, or security-related matters to the appropriate personnel.
• Provide administrative support to department leadership through research, document preparation, and assistance with special assignments and departmental initiatives.

Qualifications:

• At least 2 years of experience in reception, front desk coordination, or administrative office support.
• Proficiency with multi-line phone systems, data entry, and general office software, including Microsoft Word and Microsoft Excel.
• Ability to create reports, organize information accurately, and maintain records with strong attention to detail.
• Strong verbal and written communication skills with the ability to interact professionally with residents, guests, and staff.
• Demonstrated ability to manage competing priorities, resolve routine issues, and remain flexible in a high-volume work environment.
• Availability to work a varied schedule that may include evenings, weekends, and holidays based on business needs.
• Valid California driver’s license and current automobile insurance.
• Ability to work effectively with active adult community members in a courteous and service-oriented manner.

Compensation

$20.90-$24.20 Hourly

About Us

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