Customer Service Representative

We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Washington, District of Columbia. This Long-term Contract position is ideal for someone who enjoys helping customers, managing service requests with accuracy, and delivering a detail-oriented experience across phone and system-based interactions. The role requires strong communication skills, attention to detail, and the ability to handle both inbound and outbound contact in a fast-paced support environment.

Responsibilities:
• Respond to incoming customer inquiries by phone and provide timely, courteous, and accurate assistance.
• Place outbound calls as needed to follow up on requests, clarify information, and support service resolution.
• Enter and update customer and order information carefully to maintain accurate records.
• Use Salesforce to document interactions, track open issues, and manage follow-up activities.
• Resolve routine service concerns efficiently while escalating more complex matters to the appropriate team.
• Maintain organized case notes and ensure each customer interaction is recorded clearly and completely.
• Support day-to-day contact center operations by balancing service quality, responsiveness, and productivity.
• Contribute to process continuity by adapting to updated tools or workflows when required as part of operational support.

Qualifications:

• Previous experience in customer service or a call center environment.
• Ability to manage a high volume of inbound and outbound calls professionally.
• Experience with order entry or maintaining transactional records with strong accuracy.
• Familiarity with Salesforce or a comparable customer relationship management platform.
• Strong verbal and written communication skills with a customer-focused approach.
• Solid organizational skills and the ability to manage multiple tasks efficiently.
• Comfort working independently while following established service procedures.

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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