Onboarding Support Specialist

We are looking for an Onboarding Support Specialist to join a fast-paced customer operations environment in Las Vegas, Nevada. This Long-term Contract position is suited for someone who is highly organized, comfortable managing repetitive process-driven work, and committed to delivering accurate support to physician practices. The role focuses on onboarding coordination, case resolution, and careful handling of sensitive healthcare-related information while ensuring a detail-oriented customer experience.

Responsibilities:
• Manage incoming onboarding activities and support requests to help physician practices complete implementation milestones and prepare for launch.
• Carry out recurring operational tasks by adhering to established procedures, workflows, and documented service standards.
• Enter, review, and maintain provider and practice information in internal systems with a strong focus on accuracy and completeness.
• Update onboarding records, move items through required checkpoints, and close cases based on approved guidance and process documentation.
• Record detailed notes on each case and maintain clear status tracking so work remains visible and organized.
• Identify issues that cannot be resolved within standard procedures and route them promptly to the appropriate team for further action.
• Safeguard confidential healthcare and business data by following compliance expectations and secure data-handling practices.
• Respond to customer concerns with patience and care, helping reduce friction and maintain a positive support experience.

Qualifications:

• At least 6 months of experience working with confidential or regulated information at a Healthcare organization.

• Strong accuracy and attention to detail when entering, reviewing, and maintaining sensitive records.

• Ability to consistently follow standard operating procedures, checklists, and repeatable workflows with minimal oversight.

• Prior experience with EHR Systems such as Cerner or Epic.

• Experience in healthcare technology, insurance, billing, medical records, or a related regulated setting is preferred.

• Familiarity with case management or support platforms such as Salesforce, Zendesk, Jira, or comparable tools is a plus.

• Demonstrated ability to work effectively in high-volume support, service, or operations environments.

Compensation

$25.00-$28.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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