Customer Experience Specialist

Location: San Diego, CA

Employment Type: Contract-to-Hire

Work Schedule: Full-time

Work Arrangement: On-site for the first 6 months; transitions to hybrid (3 days remote / 2 days in office) after 6 months

About the Opportunity

Our nonprofit client is seeking a compassionate and people-focused Customer Experience Coordinator to join their team. This is an excellent opportunity for someone who enjoys supporting others, creating positive experiences, and working in a high-volume contact center environment. The ideal candidate will be comfortable assisting individuals from diverse backgrounds and providing thoughtful, solutions-oriented support.

The ideal candidate is patient, empathetic, and personable, with the ability to remain calm and professional while handling a variety of questions and concerns.

Responsibilities

• Serve as a primary point of contact for individuals seeking information, assistance, and support
• Handle a high volume of inbound calls and interactions with professionalism and empathy
• Communicate clearly with customers to understand their needs and provide appropriate assistance
• Guide individuals through processes, answer questions, and help resolve concerns
• Create a positive customer experience by providing attentive, respectful, and personalized service
• Accurately document interactions, requests, and follow-up needs in internal systems
• Coordinate with internal teams to ensure questions and issues are addressed promptly
• Recognize situations requiring additional assistance and escalate appropriately
• Follow established procedures while maintaining confidentiality and accuracy
• Contribute to team goals related to service quality, productivity, and customer satisfaction
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Qualifications:

Qualifications

• Previous customer service, call center, contact center, client support, or community-facing experience preferred
• Strong communication and active listening skills
• Compassionate, patient, and genuinely motivated by making a positive impact for others
• Comfortable working in a fast-paced, high-volume contact center environment
• Ability to handle challenging or sensitive customer interactions with professionalism and empathy
• Strong attention to detail and accurate data entry skills
• Comfortable learning and navigating computer systems and multiple software applications
• Reliable, organized, and able to work effectively as part of a team

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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