Customer Success Specialist

We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally.

Responsibilities:

• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.

• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.

• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.

• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.

• Enter, review, and validate claim data according to established procedures and quality expectations.

• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.

• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.

• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.

• Support additional administrative assignments and special projects as business needs require.

Qualifications:

• At least 3 years of relevant experience, including a minimum of 6 months in claims processing and call center customer service.
• Proven ability to manage inbound calls effectively while delivering clear, courteous, and solution-oriented support.
• Experience performing accurate data entry and maintaining detailed records in a database or case management system.
• Strong written communication skills for email correspondence and internal documentation.
• Comfort working across multiple browser windows and web-based systems at the same time.
• Ability to interpret written procedures, evaluate documentation, and make sound decisions within established guidelines.
• Capable of assisting customers with basic online access or connectivity-related issues during the claims process.

Compensation

$19.00-$19.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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