Intake Specialist

We are looking for a compassionate Intake Specialist to support families in Cleveland, Ohio as they seek access to community assistance programs. This full-time opportunity offers a possible Long-term Contract assignment and is ideal for someone who communicates with empathy, stays organized, and can guide applicants through each step of the intake process. The person in this role will help determine eligibility, answer questions clearly, and ensure information is documented accurately in support systems.

Responsibilities:

• Welcome and assist families seeking support services, creating a respectful and reassuring intake experience.

• Guide applicants through required forms and program steps, explaining documentation needs in a clear and approachable way.

• Review submitted information to help assess eligibility for assistance programs available to low-income households.

• Maintain accurate client records within content management and intake systems to support timely processing.

• Communicate with clients by phone or in person to answer questions, provide updates, and address concerns during the application process.

• Organize and manage case-related documents, including working with archived or microfilmed records when needed.

• Support daily intake workflow in a production-focused environment while meeting accuracy and service expectations.

Qualifications:

• Experience supporting client intake, customer service, or application processing activities.
• Strong verbal communication skills with the ability to speak compassionately with families from diverse backgrounds.
• Ability to explain processes clearly and help clients complete applications accurately.
• Familiarity with document handling, record maintenance, and content management systems.
• Comfort working in a structured, high-volume environment with close attention to detail.
• Experience reviewing information for completeness and basic eligibility considerations.
• Reliable availability for a part-time schedule from Monday through Thursday.

Compensation

$17.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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