AR & Collections Specialist
Title: AR & Collections Specialist
Requisition ID: JR100926
Location: Milwaukee, Wisconsin
Position Type: Full time
At National Business Furniture (NBF), we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country, from startups to Fortune 500 companies, to equip their workspaces with beautiful, comfortable, and functional furniture for over 50 years.
We're seeking a motivated Accounts Receivable & Collections Specialist to join our Finance team. In this role, you'll play a key part in supporting the financial health of the business by managing customer accounts, resolving payment issues, and helping ensure timely collections. You'll work closely with both customers and internal teams to deliver exceptional service while maintaining strong financial processes.
NBF operates on a hybrid schedule with employees in-office Tuesday-Thursday and remote flexibility on Monday + Friday. The specific work hours for this position are 8:30am-5:00pm.
What Makes This a Great Opportunity?
This role offers an excellent opportunity for someone who enjoys balancing customer relationships with analytical problem-solving. As an AR & Collections Specialist, you'll gain valuable experience in finance operations, collections strategy, account reconciliation, and cross-functional collaboration while making a direct impact on the organization's success.
Here's a General Overview of What You'll Be Doing:
Contact customers regarding outstanding balances through both phone and email communications
Manage inbound customer inquiries related to account status, invoices, and payments
Research, reconcile, and resolve account discrepancies and payment issues
Review customer accounts and proactively follow up on past-due invoices
Maintain accurate documentation of account activity and collection efforts
Submit and manage invoices through customer portals such as Ariba, IPP, Coupa, and similar systems
Collaborate with internal departments to investigate and resolve billing concerns
Support cash flow objectives through effective collections and account management practices
Build and maintain positive relationships with both customers and internal business partners
Consistently manage a high volume of customer interactions while maintaining attention to detail
What We're Looking For:
1-3 years of experience in Accounts Receivable, Collections, Customer Service, Finance, Accounting, or a related field
High School Diploma or GED required
Experience communicating with customers to resolve outstanding balances and payment concerns
Strong verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Demonstrated attention to detail and strong organizational skills
Working knowledge of accounts receivable processes, invoicing, and payment terms
Proficiency in Microsoft Office 365, including Outlook and Excel
Strong problem-solving skills and ability to research account discrepancies
A customer-focused mindset with a professional and collaborative approach
Self-motivated, dependable, and results-driven
It Would Also Be Nice to Have:
Associate degree in Accounting, Finance, Business Administration, or a related field
Experience with Salesforce, ERP systems, CRM platforms, or accounting software
Experience with B2B collections and proforma invoicing
Experience working with customer invoicing portals such as Ariba, IPP, Coupa, or similar platforms
Previous experience supporting high-volume collections or accounts receivable operations
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call (800) 558-1010 or contact us at .
About Us
At National Business Furniture (NBF), we believe in the power of inspiration, and in the power that inspiring spaces can have on people achieving big things. We have worked with hundreds of thousands of businesses across the country – from startups to Fortune 500 companies – to equip their workspaces with beautiful, comfortable, and functional furniture for nearly 50 years.
NBF helps customers in businesses, healthcare, education, government, residential and hospitality environments by providing individual products or total furniture and accessory solutions. However, our customers define achievement, we are driven to help and inspire them.
Equal employment opportunity, including veterans and individuals with disabilities.
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